Stainless Steel Flexible Shower Hose

Processing Times

• All orders are processed within 1–3 business days.
• Custom, special‑order, or supplier‑shipped items may require additional processing time. Any extended lead times will be clearly communicated either on the product page or on order confirmation.

Delivery

• We ship Australia‑wide using trusted carriers such as Australia Post and freight partners.
• Standard delivery typically takes 3–7 business days, depending on your location.
• Tracking details are emailed once your order has been dispatched.

Shipping Costs

• Shipping costs are calculated at checkout based on product size, weight, and delivery location.
• Some items may qualify for free local pickup or supplier‑direct shipping.

Delays

• Delivery times may vary due to carrier delays, public holidays, or supplier lead times.

• We will notify you if your order is affected by unexpected delays.

Return Window

• Returns are accepted within 48 hours of receiving your order.
• Items must be unused, uninstalled, and in their original packaging.

Change‑of‑Mind Returns

• Change‑of‑mind returns may incur a restocking fee (typically 20–30%, depending on the supplier).
• Return shipping costs are the responsibility of the customer unless otherwise stated.
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Eligibility

To be eligible for a return:

• The product must be in resaleable condition.
• All components, accessories, and packaging must be included.
• The product must not have been installed, used, or altered.

Non‑Returnable Items

Unless faulty, the following cannot be returned:

• Installed or used products
• Custom or special‑order items
• Clearance or final‑sale items
• Products without original packaging

Refunds

1. Approved refunds are processed back to the original payment method.
2. Refund processing times vary depending on your bank or payment provider.

If your order arrives damaged, incorrect, or missing components, please notify us immediately.

To assist with a quick resolution, please provide:

• Full name
• Contact number
• Order/Invoice number
• Product name
• Photos of the issue (if applicable)
• A brief description of the problem

We will arrange a replacement, repair, or resolution in line with the Australian Consumer Law.

All products must be:

• Installed
• Used
• Cleaned
• Maintained

Strictly according to the manufacturer or supplier’s instructions.

Failure to follow these instructions may void warranties or result in product damage.

Installation

• Many products require installation by a licensed professional (e.g., electricians, plumbers).
• Incorrect installation can cause damage and may void warranties.

Maintenance

• Follow all care guidelines provided by the manufacturer.
• Use only approved cleaning products and methods.

For returns, damaged items, or product care questions, contact:

admin@slbp.com.au

Please include:

• Full name
• Contact number
• Order/Invoice number
• Product name
• Photos (if applicable)
• Description of the issue or request

Our team will guide you through the next steps.